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Discussion topic: I can't access any of the apps it says I have to upgrade the subscription to use this service

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This message was authored by Judith4 This message was authored by: Judith4

I can't access any of the apps it says I have to upgrade the subscription to use this service

We have not been using the sky box for Bout 9 months because we might bed rooms. We finally got an engineer out to move the cables to the new room so we can watch sky and now I can't access any of the apps, recordings etc. 

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This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: I can't access any of the apps it says I have to upgrade the subscription to use this service

Posted by a Superuser, not a Sky employee. Find out more

@Judith4 

 

That probably suggests the box needs to receive a signal to confirm it is still associated with a valid Sky subscription because it hasn't been connected to a dish for so long.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Judith4
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This message was authored by Judith4 This message was authored by: Judith4

Re: I can't access any of the apps it says I have to upgrade the subscription to use this service

Thank you.  What does that mean and what do I need to do to fix it.  It have been plugged in for about 3 hours now and it's not changed.  

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