Discussion topic: I can't access any of the apps it says I have to upgrade the subscription to use this service

This message was authored by: Judith4 · ‎29 Sep 2023

We have not been using the sky box for Bout 9 months because we might bed rooms. We finally got an engineer out to move the cables to the new room so we can watch sky and now I can't access any of the apps, recordings etc.

This message was authored by: TimmyBGood · ‎29 Sep 2023

@Judith4

That probably suggests the box needs to receive a signal to confirm it is still associated with a valid Sky subscription because it hasn't been connected to a dish for so long.

* * * * * * *
Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

This message was authored by: Judith4 · ‎29 Sep 2023

Thank you. What does that mean and what do I need to do to fix it. It have been plugged in for about 3 hours now and it's not changed.

Discussion topic: I can't access any of the apps it says I have to upgrade the subscription to use this service

I can't access any of the apps it says I have to upgrade the subscription to use this service

All Replies

Re: I can't access any of the apps it says I have to upgrade the subscription to use this service

Re: I can't access any of the apps it says I have to upgrade the subscription to use this service

Was this discussion not helpful?

Search Sky Community

Start a new discussion