I can’t access Home Screen, catch up or recordings. Message says I need to upgrade my subscription

[SDJRM]

My sky sub is up to date. My system has been switched off and unplugged for two months while I have been away. When I switched it back on it seemed ok in that I could access these features. The there were was a software update which I accepted. Now I can't access home, recordings or catch up. I can access live tv channels only. The screen message says I need to upgrade my subscription. I am not trying to download.  I have my settings set to download in HD. Can anyone help ?

[PandJ2020]

You may have to call Sky.  The system is not designed to be off for that period of time.  There are 'keep alive' signals sent via satellite to keep the subscription active.

[Daniel-F]

Hi @SDJRM ,

I’ve escalated your post to Sky and the Messaging Team may get in touch with you later.

Look out for a blue/red speech bubble at the bottom of your forum page. You’ll then have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to each chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll just need to check the chat thread regularly.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Addie15 · Accepted solution]

Hi there! Thank you for escalating this. We have sent an invite to @SDJRM.

[SDJRM]

Thanks it resolved itself after I rebooted switched off and then left it on overnight. Probably because it had been off completely for two months while I was away. So I better leave it on in future.