I can only get sky working in 2 rooms instead of 4

[JaniceMcCaffer]

It was recently fitted and not working properly.  Could you arrange for an engineer visit.

[oldfella]

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@JaniceMcCaffer wrote:

It was recently fitted and not working properly.  Could you arrange for an engineer visit.

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Hi @JaniceMcCaffer 

Afraid you are not contacting Sky directly here as this is a customer forum.
If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.

https://www.sky.com/help/home

Regarding your issue

First try rebooting the main Q box and then when this is completely back up and running reboot the minis.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the minis as above.
If the mini still does not connect try a Network Reset on the minis. Start with the one nearest to the main Q box
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button. If you get the first mini connected then for other minis use WPS on the nearest Q device (main Q box or Sky Router if on Sky Broadband or previously connected mini).

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.

[PandJ2020]

Not sure if relevant but there's a concurrent limit of 2 mini boxes.  (You cannot run 3 or 4 mini's concurrently with live/recorded TV)

What issue are you having?

[TimmyBGood]

@JaniceMcCaffer 

As @PandJ2020 indicates, you'll never be able to use Q hardware simultaneously in four rooms: the Sky system which supports that is Stream (assuming there's sufficient internet bandwidth at the address)