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Discussion topic: I can not play recorded channel as it says only TV HD is the only destination you need … asking f?

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Message posted on ‎20 Apr 2024 09:46 AM

I can not play recorded channel as it says only TV HD is the only destination you need … asking f?

I can not play recorded channel as it says only TV HD is the only destination you need … asking  for upgrade ?

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Avatar for Mark39
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Message posted on ‎20 Apr 2024 09:47 AM

Re: Shah

Posted by a Superuser, not a Sky employee. Find out more

Which Sky tv platform do you have? Sky Q? Sky+? Sky Stream/Glass?

 

The message you're seeing is not generated by your Sky box. It's a message from your TV. Check your TV user guide.

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Message posted on ‎20 Apr 2024 09:49 AM

Re: I can not play recorded channel as it says only TV HD is the only destination you need … askin

Posted by a Superuser, not a Sky employee. Find out more

@Ramshah  Do you still subscribe to the channel you are trying to play back from?


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This message was authored by: Ramshah

Message posted on ‎20 Apr 2024 09:52 AM

Re: Shah

Sky Q,  actually I have recorded channels which I can't play 

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Message posted on ‎20 Apr 2024 09:54 AM

Re: I can not play recorded channel as it says only TV HD is the only destination you need … askin

Yes 

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Message posted on ‎20 Apr 2024 09:54 AM - last edited: ‎20 Apr 2024 09:56 AM

Re: Shah

Posted by a Superuser, not a Sky employee. Find out more

You've posted in the Sky+ forum. I'll add your post to the other thread you started. There's no need to post in two forums.

 

What's the message on screen when you try to play a recording?

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Message posted on ‎20 Apr 2024 09:55 AM

Re: I can not play recorded channel as it says only TV HD is the only destination you need … askin

Posted by a Superuser, not a Sky employee. Find out more

@Ramshah  Are you able to watch the channel live 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
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if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

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Message posted on ‎20 Apr 2024 09:59 AM

Re: I can not play recorded channel as it says only TV HD is the only destination you need … askin

Yes 

when I play recorded ... it says  Sony TV HD is the only destiny you need ... find out how to upgrade your subscription to get this channel at skyveiwing.com

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Message posted on ‎20 Apr 2024 10:09 AM

Re: Shah

No it is generated by Sky Box , 

I can watch other live channel but not recorded one 

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Message posted on ‎20 Apr 2024 10:13 AM

Re: Shah

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Hi @Ramshah   Maybe it is time for a screenshot, by uploading an image.

Welcome to the Sky Community Forum

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Message posted on ‎20 Apr 2024 10:19 AM

Re: Shah

How can I upload stenshot ?

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Message posted on ‎20 Apr 2024 11:10 AM - last edited: ‎20 Apr 2024 11:11 AM

Re: Shah

Posted by a Superuser, not a Sky employee. Find out more

@Ramshah  That is most definately a TV message and nothing to do with your Sky Q box, the message is normally generated when watching a SD channel via freeview.    The url provided doesn't work so is invalid, any Sky Q box message would show correct urls.

Like you I'm a customer here, Sky Employees are clearly identified as such.
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Please note I only provide help on the main forums and not via PM, PM's are switched off.




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