I can not find any of my recordings on my Sky Q box

[Tiffanyd123]

I have tried to go onto my recordings and it is not showing any recordings and it is just saying please wait with a loading circle. When I go to down load it is saying technical issue but I have reset everything and tried again twice. I have no access to anything that has been downloaded or purchase the whole of the recording section can not be accessed

[oldfella]

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@Tiffanyd123 wrote:

I have tried to go onto my recordings and it is not showing any recordings and it is just saying please wait with a loading circle. When I go to down load it is saying technical issue but I have reset everything and tried again twice. I have no access to anything that has been downloaded or purchase the whole of the recording section can not be accessed

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Hi @Tiffanyd123 

Have you tried rebooting your Q box?
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Failing this and if you cannot make new recordings then you may have a hard drive issue.

Work through the following link
https://www.sky.com/help/articles/sky-q-hard-disk-error-messages
If you have to order a new Q box this usually means a doorstep swap.
Don’t forget to keep your viewing card from the failed box if you order a replacement.
Also if the box you are replacing is a 2TB there are two versions of power supply. One has a standard C7 (figure of eight) power lead socket in the back of the Q box. The other has a separate power supply. Although this still has the C7 power lead into the power supply there is a multi pin Din power socket in the Q box for connecting the power supply. Make sure that the replacement box has the power supply included if the Q box has the orange coded multi pin din socket in the back of the Q box. See below.