I am unable to view my purchases. Message says ‘you must be connected to Broadband’ but I am

[Nick+G]

I am unable to view my purchases. Message says ‘you must be connected to Broadband’ but I am And all apps and recordings work, and I can buy more on Sky Store. 

[oldfella]

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@Nick+G wrote:

I am unable to view my purchases. Message says ‘you must be connected to Broadband’ but I am And all apps and recordings work, and I can buy more on Sky Store. 

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Hi @Nick+G 

Try rebooting your Q box.

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

[Nick+G]

Hi. I did that already and still no access to purchases (only). Everything else works fine so it isn't the actual internet due to the rain/storm which I thought initially 

[oldfella]

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@Nick+G wrote:

Hi. I did that already and still no access to purchases (only). Everything else works fine so it isn't the actual internet due to the rain/storm which I thought initially 

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Yes @Nick+G 

It looks like it is a Sky issue snd not your box.

I will report it.

[Zoltar]

I am having an identical issue. If it's relevant though, I have just replaced a faulty viewing card with a new one, haven't been able to use Sky Q box since Wednesday so unsure when the issue arose.

[oldfella]

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@Zoltar wrote:

I am having an identical issue. If it's relevant though, I have just replaced a faulty viewing card with a new one, haven't been able to use Sky Q box since Wednesday so unsure when the issue arose.

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As it appears to be a Sky issue @Zoltar 

~then many will be affected 

[Ms+Heede]

I am having same issue.

[Sooperseven]

Same issue here. 

[Zoltar]

I just noticed my purchases are all downloaded and sitting alongside my other standard recordings!

[nigea99]

Just to let people know - it is now currently working for me,  so worth trying again

[NoSkyGo123]

Come on Sky!!! Sort it out!!!

[nigea99]

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@nigea99 wrote:

Just to let people know - it is now currently working for me,  so worth trying again

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Sorry that my report of it working again was short lived

[Sooperseven]

Mine is still not working. I can still watch my purchases through the app, which is.......great.