I am unable to turn my television off with my new controls

[Edrop123]

I have had a new control as my previous one broke. I was told to just start using it no problem. This turns my tele over to other stations but volume does not work and I can turn my tv off however it comes up with writing something to do with source. My tv won't turn off 

[oldfella]

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@Edrop123 wrote:

I have had a new control as my previous one broke. I was told to just start using it no problem. This turns my tele over to other stations but volume does not work and I can turn my tv off however it comes up with writing something to do with source. My tv won't turn off 

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Hi @Edrop123 

Have you completely reset your new remote?

With the Q box on with green led press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair.

[Laing1]

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@Edrop123 wrote:

I have had a new control as my previous one broke. I was told to just start using it no problem. This turns my tele over to other stations but volume does not work and I can turn my tv off however it comes up with writing something to do with source. My tv won't turn off 

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@Edrop123 Try resetting your remote.
Press the buttons 7 & 9 together on the remote until it’s led flashes four times.
Then press 1 & 3 together until the led flashes twice then follow onscreen instructions to repair the remote.