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Discussion topic: I am unable to record or download on my Sky Q box

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PaulKibby
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This message was authored by PaulKibby This message was authored by: PaulKibby

I am unable to record or download on my Sky Q box

‎04 Aug 2024 08:52 AM

I am unable to record or download on my Sky Q box. I have turned off at the switch and turned back on but no change. I have checked my internet connection and all fine

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Doc5907
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Superuser
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Re: I am unable to record or download on my Sky Q box

‎04 Aug 2024 09:28 AM

Posted by a Superuser, not a Sky employee. Find out more
@PaulKibby wrote:

I am unable to record or download on my Sky Q box. I have turned off at the switch and turned back on but no change. I have checked my internet connection and all fine

@PaulKibby 

Try a Reset Settings in the hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.

Scroll down to Reset
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you may have to re pair your Bluetooth remote If you use one.


....................................................................................................................
Sky Q 1TB UHD
LG TV
Sky Mobile
BT Broadband

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Doc5907
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Superuser
This message was authored by Doc5907 This message was authored by: Doc5907 Answer

Re: I am unable to record or download on my Sky Q box

‎04 Aug 2024 09:28 AM

Posted by a Superuser, not a Sky employee. Find out more
@PaulKibby wrote:

I am unable to record or download on my Sky Q box. I have turned off at the switch and turned back on but no change. I have checked my internet connection and all fine

@PaulKibby 

Try a Reset Settings in the hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.

Scroll down to Reset
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you may have to re pair your Bluetooth remote If you use one.


....................................................................................................................
Sky Q 1TB UHD
LG TV
Sky Mobile
BT Broadband
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Laing1
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Superuser
This message was authored by Laing1 This message was authored by: Laing1

Re: I am unable to record or download on my Sky Q box

‎04 Aug 2024 11:53 AM

Posted by a Superuser, not a Sky employee. Find out more
@PaulKibby wrote:

I am unable to record or download on my Sky Q box. I have turned off at the switch and turned back on but no change. I have checked my internet connection and all fine

@PaulKibby is this on all channels or only one ? 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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