@PR8 wrote:
Internet connected. Main box working.
Unable to get past stage 2 of reboot
Hi @PR8
There are no stages to reboot. There are stages to software updates.
Reboot is as follows.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)
note: some features may take up to 5 minutes to return.
If your box is stuck and you can't select options with the remote then
Reset your Q box remote by pressing and holding 7 & 9 together on the remote until it’s led flashes four times.
This will set it to infrared which will work all Q boxes. However the remote must be pointed directly at the Q box.
Switch your Q box back on and you then you should be able to get past the setup issues.
Once you get the Q box working make sure that you are pointing your remote at the Q box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair.
