0

Discussion topic: I am trying to record " on demand programmes but they fail" i have plenty of storage available.

Reply
Avatar for Jen+Mole
Level 1 icon
What's this?
This message was authored by: Jen+Mole

Message posted on ‎20 Jun 2023 02:21 PM

I am trying to record " on demand programmes but they fail" i have plenty of storage available.

Why is it that I can't record on from catch up or on demand? The downloads keep failing.

Report post
Post 1 of 2
217 Views
0 Likes
Reply
Reply

All Replies

Confetti Ring
Avatar for Daniel0210
Level 16 icon
What's this?
Superuser
This message was authored by: Daniel0210

Message posted on ‎20 Jun 2023 02:25 PM

Re: I am trying to record " on demand programmes but they fail" i have plenty of storage a

Posted by a Superuser, not a Sky employee. Find out more

@Jen+Mole 
Do you have the HD add on? If not please try changing the default download preference from HD to SD in
Main Menu > Settings > Setup > Preferences

This link explains more: https://www.sky.com/help/articles/call-to-upgrade-downloading-on-demand#q-help-articles


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Report post
Post 2 of 2
215 Views
0 Likes
Reply
Reply