@Peter-73 wrote:
I am trying to find out when I will receive the packaging and instructions on how and where to return my Sky Q equipment. I have been waiting nearly two months. I tried to get the information online and the details are non existent. Can anyone help?
Hi @Peter-73
Once you have received confirmation of your Q subscription being cancelled, Sky will send out return packaging approximately 30 days after your subscription ends. Provided you have had a request to return any Q devices you can use your own packaging if you haven’t received anything from Sky. Alternatively you can always ask Sky to send some more
See the following link for all Sky returns information.
https://www.sky.com/help/articles/return-tv-broadband
If necessary you can print your own Royal Mail labels.
If you are using Royal Mail ensure that you keep proof of posting as the Sky return system handled by Unipart has delays and is not as reliable as would be desired. If you arrange for Royal Mail to collect it you will get a tracking reference which can be used to trace the package online.
Regardless of how they are being returned include your Account number and a Note with the returned items listing the contents of each and any package. Best option is to also take a photo of the contents once they are packed.
