I am setting up my sky and its asking for viewing cars

[Isaac+allotey]

My sky q setup

[Isaac+allotey]

I have been sent a box without a card, so how do I watch it? This is poor from the outset and I was looking forward to watching the match today

[oldfella]

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@Isaac+allotey wrote:

My sky q setup

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Hi @Isaac+allotey 

Do you have a Sky Q viewing card and if so is it correctly inserted in your main Q box?

(Chip up and chip end in first)

Edit

Your other post says you have been sent a box without a card.

Is this a replacement box and if so you should have kept your viewing card from the original box.

[Isaac+allotey]

It's a new box so I don't have a card

[Daniel0210]

@Isaac+allotey 

How did the engineer set up and test your box if this is a new install? 

[Isaac+allotey]

No engineer was allocated, I was just sent the box and I'm being g charged with no viewing card. I was expecting to watch the match tonight

[Daniel0210]

@Isaac+allotey 

We aren't getting the full story here, either

a) you are a new customer in which case an engineer would have set up your box, dish and made sure it was working, or

b) you are a returning Sky Q customers who has been sent a box as part of a self-install but you had already sent your old viewing card back to Sky.

[Laing1]

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@Isaac+allotey wrote:

No engineer was allocated, I was just sent the box and I'm being g charged with no viewing card. I was expecting to watch the match tonight

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@Isaac+allotey so are you a returning customer who has previously had Sky Q ?

[Isaac+allotey]

Yes I had sky Q and then bought the Glass, sent back the old boxes and now back to SkyQ 

[Daniel0210]

@Isaac+allotey 

Okay, that explains it. You returned the viewing card inside the original box. Sky, rightly or wrongly, think customers will have retained the card for just this type of scenario. You will have to call Sky and request a new card which will be posted out to you. 

[Isaac+allotey]

Great but this is poor customer service as it should be part today the sales pitch to ensure customer has a vcard.

[bob1234]

@Isaac+alloteyWhatever the reason or story you are not going to be able to use Q today, you need to phone Sky and get them to send you a viewing card, unless you got the box from somewhere rather than Sky, if so you have bought a brick.

HOWEVER

You should be able to use Sky Go via a PC etc. to watch anything. If it is a laptop you should if it has the right outputs connect it to your TV and use it that way.