I am returning my sky equipment as requsted but you are asking that i return both SkyQ mini box s b

[SS64]

Hi

you are asking me to return both Sky Q mini box s but you only provided o e box. I purchased the 2nd box for which you charged me £50.00. Therefore why should I return it to you unless you plan to reimburse me the £50.00

[TimmyBGood]

@SS64 

All Q Mini boxes are loaned: any payment made to Sky (typically £50) was a non-refundable fee, not a purchase price.

[SS64]

Why was I told I would have to purchase an additional box then if its a fee ? 

[Mark39]

Poor choice of language perhaps. You should know anyway, as it's spelled out in your contract.

[TimmyBGood]

@SS64 

That would have been inappropriate (but unfortunately not unusual) language.  The Q contract has always made the situation clear, but many subscribers, and indeed some Sky personnel, are unaware of this.

Sky Q boxes are loaned equipment supplied to you at no cost and remain the property of Sky (or another Sky group company) at all times.
• You must not dispose of loaned equipment and we recommend you insure it against loss, theft or damage for the full replacement value.
• You must return or allow us to collect loaned equipment when reasonably requested to do so. This is the case even if it is being used by you to receive third party retailed content and you are responsible for managing any subscriptions with third parties.
• If you fail to return the loaned equipment you will have to pay a non-return charge. For more information about these charges go to sky.com/nonreturncharge.
• Payment of the non-return charge does not transfer ownership of loaned equipment to you and you are still required to return the loaned equipment to us following our reasonable request.
• If your Sky services end or are restricted we may disable the relevant loaned equipment to stop it from working. When we do this to a Sky Q box you won’t be able to receive any content including free-to-air channels or other third party content and services.
• If we have requested that you return loaned equipment to us and you have failed to do so we may take legal action to recover it from you.
• The Sky dish is not loaned to you and becomes your property to keep on installation.
• SSSL owns the viewing card(s) sent to you and if asked, you must return it at the end of the relevant subscription or if a replacement is sent to you.