Discussion topic: I am paying for 2 Netflix screens but can only use 1

This message was authored by: Charl12245 · ‎21 Jun 2023

I pay for 2 Netflix screens but can only use 1. This is since I renewed it contract. I had 2 screens working before that.

This message was authored by: TimmyBGood · ‎21 Jun 2023

@Charl12245

Netflix on Q isn't charged by the screen: it's the Sky HD add-on which upgrades Netflix Basic (1 screen 720p) to Netflix Standard (2 screens 1080p).

Do you still have the Sky HD add-on as part of your bundle?

* * * * * * *
Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

This message was authored by: Laing1 · ‎21 Jun 2023

@Charl12245 wrote:

I pay for 2 Netflix screens but can only use 1. This is since I renewed it contract. I had 2 screens working before that.

@Charl12245 as @TimmyBGood it depends on your Sky subsciption as to what screens you get with netflix see below

Netflix Basic Sky Ultimate TV Pack (1 screen)

Netflix Standard Sky Ultimate TV Pack and Sky HD pack (2 Screens)

Netflix Premium Sky Ultimate TV Pack and Sky HD pack plus Sky UHD Pack (4 Screens)

I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile

Discussion topic: I am paying for 2 Netflix screens but can only use 1

I am paying for 2 Netflix screens but can only use 1

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