I am having problems watching apps and downloading as the Internet connection keeps failing.

[sas1989]

When playing an app is Disney or downloading from catch up the program fails as it has lost internet connection. I have had broadband checked by bt and there end is ok

[Tom-W19]

Hi @sas1989 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Tom-W19]

Hi @sas1989 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.