How to book engineer to check dish and decoder as no satellite signal

[Hibs12345]

• No satellite signal 

[SKY1992bf · Accepted solution]

@Hibs12345  You will need to give sky app call to book an engineer appointment 

[Daniel0210]

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@Hibs12345 wrote:

• No satellite signal 

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@Hibs12345 

If you’re seeing a “no satellite signal” message check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s very likely a dish misalignment so check the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you need to liaise directly with your building management company / landlord who will have their approved engineers to contact.

It’s worth noting that:

1 - a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels

2 - a Sky Q box requires a periodic 'Keep alive' signal that is delivered via the satellite so if that isn’t received the box will close down until the satellite signal is restored.

3 - due to the recent storms there’s likely to be a significant delay in getting an appointment. It may be quicker to contact a local satellite company but that would be at your own expense.

[MaireOlivia]

Can anyone provide a phone number to schedule an appointment with an engineer 

[SKY1992bf]

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@MaireOlivia wrote:

Can anyone provide a phone number to schedule an appointment with an engineer 

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@MaireOlivia 

Click on the need more help drop down at the very bottom of the link below to reveal an 0333 number if your in uk

If in ROI using the same link change the flag in bottom right hand corner and refresh the link before following above instructions to reveal an 0818 number

https://www.sky.com/help/home#M1014

or if you have sky mobile/talk call 150 Calls to Sky Customer Services from your Sky Talk landline phone or a Sky mobile are free

The start will be automated which may try to send you here to the forum or suggest you receiving a text. Stay on the line as long as possible and don’t hang up. If necessary say nothing when the automated system asks you what your call is about as it should then route your call into a queue for the next available agent.