How re-book an engineer to re-align my sky dish

[Barbiedoll54]

I have a lot of pixilation on the screen my newly installed SkyQ  (I switched from Sky Glass) and I need to book an engineer to re-align my sky dish apparently.  However when I try to book the page is telling me I already have "an inflight order" and when I click for the next screen it is showing the details from last weekend when the engineer came to set up SkyQ a with no option to go any further (the call is essentially closed).  Can anyone help please ?

[nigea99]

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@Barbiedoll54 wrote:

I have a lot of pixilation on the screen my newly installed SkyQ  (I switched from Sky Glass) and I need to book an engineer to re-align my sky dish apparently.  However when I try to book the page is telling me I already have "an inflight order" and when I click for the next screen it is showing the details from last weekend when the engineer came to set up SkyQ a with no option to go any further (the call is essentially closed).  Can anyone help please ?

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hi @Barbiedoll54 

I have escalated your post to a SKY support team, who, hopefully, will be in touch.

Please see this link re the escalation and what you might see:
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

If you are using Safari I believe you must make sure that 'Hide IP address' is not checked in settings to be able to see it - if you have difficulty finding that setting then may be try accessing here with another browser

[Lisa-P1987]

Thanks for escalating this. We’ve sent Barbiedoll54 an invite to chat.

[Barbiedoll54]

Huge thank you - engineer now booked.

[georgev1gec]

had an engineer out 2 days ago for the second time re "no satellite signal" when trying to access TNT sports programme. Still having the same problem but keep getting the "inflight order" message, VERY frustrating

It sounds like I am having the same problem as other users on here?

[Addie15]

Hi there,  @georgev1gec. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147