14 Oct 2023 09:59 PM
I have netflix paid through sky but everytime I try to watch it my daughter have it on 2 screens how do I upgrade to the 4 screen premium version?
14 Oct 2023 10:02 PM
Posted by a Superuser, not a Sky employee. Find out more
@Michellev wrote:
I have netflix paid through sky but everytime I try to watch it my daughter have it on 2 screens how do I upgrade to the 4 screen premium version?
Hi @Michellev
Assuming you subscribe through Sky
Sky Ultimate TV includes the Netflix Basic plan (1 screen + HD)
You can upgrade to Netflix Standard (2 screens + HD) by adding the HD pack On Sky Q.
You can upgrade to Netflix Premium (4 screens + UHD/HDR) by adding the Ultra HD pack (requires the HD pack first) on Sky Q.
14 Oct 2023 10:11 PM
Yes I've read this but it doesn't tell you how I have 2 screen version but I want the 4 I have HD package
14 Oct 2023 10:14 PM - last edited: 14 Oct 2023 10:15 PM
Posted by a Superuser, not a Sky employee. Find out more
@Michellev wrote:
Yes I've read this but it doesn't tell you how I have 2 screen version but I want the 4 I have HD package
Hi @Michellev
as per my Post
You can upgrade to Netflix Premium (4 screens + UHD/HDR) by adding the Ultra HD pack (requires the HD pack first) on Sky Q.
So you need to add the UHD pack
14 Oct 2023 10:17 PM
But I can't find or don't have that option I've searched
14 Oct 2023 10:28 PM
Posted by a Superuser, not a Sky employee. Find out more
Do you have a UHD-capable main Q box?
If it's a 1TB model from before the end of 2019 then it won't be.
15 Oct 2023 09:06 AM
Yes it must be pre 2019 can I get this changed?
15 Oct 2023 09:09 AM
Posted by a Superuser, not a Sky employee. Find out more
@Michellev wrote:Yes it must be pre 2019 can I get this changed?
Yes, but there's likely to be charge around £50.
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