How do i book an Sky engineer to re route the cable for my Sky Q box?

[TJ87]

I am moving my TV in the lounge, and the current cable from the dish needs extending and re routing. How do i book a sky engineer either online or by phone to do this?

I have been looking for over an hour now and continuously loop around the same pages with threadbare information.

[nigea99]

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@TJ87 wrote:

I am moving my TV in the lounge, and the current cable from the dish needs extending and re routing. How do i book a sky engineer either online or by phone to do this?

I have been looking for over an hour now and continuously loop around the same pages with threadbare information.

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hi @TJ87 

If you have the MY SKY app I think you may be able to find a number there - especially if you are a SKY VIP member
If not go this page & scroll to the bottom and expand the link need more help & scroll down

https://www.sky.com/help/home

If you have SKY Mobile or SKY Talk land line then I think you can also call 150

BTW You can buy Satellite extension leads from quite a few sources so this may be a suitable option for you

[twilight+princess]

Hi @TJ87 I've escalated your query so lookout for a chat invite - bubble - & click on this to speak with support.

[Addie15]

Hi there!    This matter be best dealt with by calling in, as this process will require an upfront payment, which we cannot process here. 

Thanks.

[nigea99]

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@twilight+princess wrote:

Hi @TJ87 I've escalated your query so lookout for a chat invite - bubble - & click on this to speak with support.

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@TJ87 

Please note  that  moving the Satellite cable is usually chargeable and, as such, the escalation support team may not be able to assist with this 

Edit - I see @Addie15 posted confirming this as I was typing

[Daniel0210]

@TJ87 

Sky charge about £65 for such work. 

[Greenfingers001]

Thanks for escalating this. We’ve sent @TJ87  an invite to chat.

[TJ87]

Thank You All,

I went through the complaints section & spoke to someone very helpful in the text bubble. We aranged a date and time for the visit. Cost is £60 which is very reasonable.

Still none the wiser as to the actual method one should follow to book an engineer call out online. Hopefully i will not require one for sometime.