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Discussion topic: How do I return my old sky q 2tb box back to Sky after upgrading?

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This message was authored by Char18 This message was authored by: Char18

How do I return my old sky q 2tb box back to Sky after upgrading?

How do I return my old sky q 2b box to sky after upgrading? Or do I just put in the bin!

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This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: How do I return my old sky q 2tb box back to Sky after upgrading?

Posted by a Superuser, not a Sky employee. Find out more

@Char18 wrote:

How do I return my old sky q 2b box to sky after upgrading? Or do I just put in the bin!


Most definitely do not bin it - it belongs to Sky!  (And you'll be charged if you don't return it)

 

How did you 'upgrade' your current box?

I am just another Sky customer and my views are my own
This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: How do I return my old sky q 2tb box back to Sky after upgrading?

Posted by a Superuser, not a Sky employee. Find out more

@Char18 wrote:

Or do I just put in the bin!


Don't do that: it's expensive.

 

https://www.sky.com/help/articles/charges-for-not-returning-sky-equipment 

 

Best to wait until Sky sends packaging, and remember to keep proof-of-postage indefinitely.

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Char18
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This message was authored by Char18 This message was authored by: Char18

Re: How do I return my old sky q 2tb box back to Sky after upgrading?

Hi. They came and installed my new upgraded box. Not sure why they didn't take the old one.  How do you send it back? It was around 6-9 months ago I think. 

Char18
Topic Author
This message was authored by Char18 This message was authored by: Char18

Re: How do I return my old sky q 2tb box back to Sky after upgrading?

Can I speak to someone to find out if I have been charged for it and how to send back this box.  

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: How do I return my old sky q 2tb box back to Sky after upgrading?

Posted by a Superuser, not a Sky employee. Find out more

@Char18 

Is it definitely a Sky Q box? The current charge for not returning a 2TB Sky Q box is £135 so I think you'd have noticed. 

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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