15 Dec 2023 01:12 PM
How do I return my old sky q 2b box to sky after upgrading? Or do I just put in the bin!
15 Dec 2023 01:16 PM
Posted by a Superuser, not a Sky employee. Find out more
@Char18 wrote:How do I return my old sky q 2b box to sky after upgrading? Or do I just put in the bin!
Most definitely do not bin it - it belongs to Sky! (And you'll be charged if you don't return it)
How did you 'upgrade' your current box?
15 Dec 2023 01:16 PM
Posted by a Superuser, not a Sky employee. Find out more
@Char18 wrote:
Or do I just put in the bin!
Don't do that: it's expensive.
https://www.sky.com/help/articles/charges-for-not-returning-sky-equipment
Best to wait until Sky sends packaging, and remember to keep proof-of-postage indefinitely.
15 Dec 2023 01:25 PM
Hi. They came and installed my new upgraded box. Not sure why they didn't take the old one. How do you send it back? It was around 6-9 months ago I think.
15 Dec 2023 01:26 PM
Can I speak to someone to find out if I have been charged for it and how to send back this box.
15 Dec 2023 01:55 PM
Posted by a Superuser, not a Sky employee. Find out moreIs it definitely a Sky Q box? The current charge for not returning a 2TB Sky Q box is £135 so I think you'd have noticed.
You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband
Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.
No problem. Browse or search to find help, or start a new discussion on Community.
On average, new discussions are replied to by our users within 90 minutes
New Discussion