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Discussion topic: How do I refresh my apps on Sky Q? When I highlight settings and press 001 nothing happens?

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This message was authored by Rich1985 This message was authored by: Rich1985

How do I refresh my apps on Sky Q? When I highlight settings and press 001 nothing happens?

When I highlight settings and press 001 nothing happens. Any help or tips much appreciated.

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This message was authored by Laing1 This message was authored by: Laing1

Re: How do I refresh my apps on Sky Q? When I highlight settings and press 001 nothing happens?

Posted by a Superuser, not a Sky employee. Find out more

@Rich1985 wrote:

When I highlight settings and press 001 nothing happens. Any help or tips much appreciated.


@Rich1985 Refreshing the apps in the engineers menu

To enter the engineers menu do the follow
press the home button then scroll down to setting and hi-light
do not press select/enter but press 001 then select this takes you into the engineers menu

scroll down to apps > refresh


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
This message was authored by oldfella This message was authored by: oldfella

Re: How do I refresh my apps on Sky Q? When I highlight settings and press 001 nothing happens?

Posted by a Superuser, not a Sky employee. Find out more

@Rich1985 wrote:

When I highlight settings and press 001 nothing happens. Any help or tips much appreciated.


Hi @Rich1985 

It's 0 0 1 then select.

Have you tried refreshing the Apps in the Hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Select Apps 
then highlight Refresh all Apps on this box.
You'll see a message that says, 'Your apps are being refreshed'. This will stay on screen until you press Dismiss to return to normal viewing
It’s recommended waiting at least 5 minutes before doing so.

Refresh Apps can take up to 24 hrs to complete .

Rich1985
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This message was authored by Rich1985 This message was authored by: Rich1985

Re: How do I refresh my apps on Sky Q? When I highlight settings and press 001 nothing happens?

Thanks both. Looks like I was missing the 'press select' part to get to the hidden menu. I'm just refreshing my apps now, hopefully this will fix my Netflix home page where the top 10 has disappeared from.

This message was authored by oldfella This message was authored by: oldfella

Re: How do I refresh my apps on Sky Q? When I highlight settings and press 001 nothing happens?

Posted by a Superuser, not a Sky employee. Find out more

@Rich1985 wrote:

Thanks both. Looks like I was missing the 'press select' part to get to the hidden menu. I'm just refreshing my apps now, hopefully this will fix my Netflix home page where the top 10 has disappeared from.


Afraid it will not @Rich1985 

Reloading Netflix and or refresh Apps will not change the Q Netflix.

For some unknown reason the Q Netflix has different listings to the inbuilt Netflix on Smart TV's.

There is no Top 10 in Q Netflix.  Also the menu layout is slightly different.

Rich1985
Topic Author
This message was authored by Rich1985 This message was authored by: Rich1985

Re: How do I refresh my apps on Sky Q? When I highlight settings and press 001 nothing happens?

@oldfella That's strange, I could of sworn I used to have top 10 on Sky Q Netflix until recently when it disappeared? 
It's weird that I don't have it anymore on the main box in the living room but I have 3 mini boxes in other rooms and the top 10 does appear on Netflix (through the Sky mini boxes) on each of them? 

This message was authored by oldfella This message was authored by: oldfella

Re: How do I refresh my apps on Sky Q? When I highlight settings and press 001 nothing happens?

Posted by a Superuser, not a Sky employee. Find out more

@Rich1985 wrote:

@oldfella That's strange, I could of sworn I used to have top 10 on Sky Q Netflix until recently when it disappeared? 
It's weird that I don't have it anymore on the main box in the living room but I have 3 mini boxes in other rooms and the top 10 does appear on Netflix (through the Sky mini boxes) on each of them? 


Hi @Rich1985 

Not saying the Top 10 has not previously been on Q main box Netflix but only that it is not there now.

Just checked on a mini here and certainly there is the Top 10.

Main clue for me is the Netflix main Menu.  This has definitely changed on the main Q box as Get help and Exit Netflix is now at the bottom left of the main menu where it was on the bottom right.

Cannot see this as a box issue as I'm seeing the same as you.  Seems something has changed at Sky's end.

 

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