How do I get my sky Q remote to turn off and on my TV

[LynnSutherland]

@Chodley 

Thanks, but as Ijust posted, I never get the option of choosing which TV I have - I'm only ever directed to the screen instructing me to press and hold buttons 1 and 3 together, which never has any effect 😒

[Chodley]

Is your Sky box in line of sight? That step depends on infra-red not bluetooth

[LynnSutherland]

• Yes @Chodley, Sky box is in sight less than 2m from remote when trying all these steps.

[Chodley]

Does the flashing light happen like it should on the remote?

[LynnSutherland]

Yes, that happens as expected. 

[Chodley]

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@LynnSutherland wrote:

• Yes @Chodley, Sky box is in sight less than 2m from remote when trying all these steps.

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Which steps are you doing? The ones in the linked website or those in the "answer post" which I've personally never done.

[LynnSutherland]

I followed steps 1 to 3 per the link provided by @gombean at 1.25pm today. One of the earlier answers gave several steps beyond 3 but I never get beyond 3 and no choices of TV are listed.

[Laing1]

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@LynnSutherland wrote:

I followed steps 1 to 3 per the link provided by @gombean at 1.25pm today. One of the earlier answers gave several steps beyond 3 but I never get beyond 3 and no choices of TV are listed.

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@LynnSutherland Have you tried rebooting your Q box first ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then 

Try resetting your remote.
Press the buttons 7 & 9 together on the remote until it’s led flashes four times.
Then press 1 & 3 together until the led flashes twice then follow onscreen instructions to repair the remote.

[LynnSutherland]

@Laing1 - thanks for chipping in here.

I've tried that more than once, most recently today as suggested by @gombean.

Still no joy. ☹️

[gombean · Accepted solution]

Ah, right. The only thing less painful then trying to call Sky is to get onto the chat/messenger service. You will talk to the bot for a while then a real agent. In doing this you can clearly show you have gone through all steps and the problem was not solved. In doing this over messaging where it is documented in full approval for a replacement remote should be faster and if it still does not work you will have a history of the process. Get a case reference number and take it from there - good luck 🤞