Discussion topic: How do I get a Sky Q box that supports 4K

This message was authored by: Dawn44 · ‎15 Apr 2024

I've just upgraded from Sky+ to SkyQ but have found it doesn't support 4K. Is there a SkyQ box that does support this? And how do I get one? Thanks

This message was authored by: MightyQuinn · ‎15 Apr 2024

Hi @Dawn44 Subscribing to UHD is a good start, while you are ordering this tell them you need a UHD box.

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This message was authored by: Laing1 · ‎15 Apr 2024

@Dawn44 wrote:

I've just upgraded from Sky+ to SkyQ but have found it doesn't support 4K. Is there a SkyQ box that does support this? And how do I get one? Thanks

@Dawn44 have look at the link below and let us know which Sky Q box you have,

If you can't get 4K at all it would likely be the 32Cxx in which case you would need to contact Sky

https://www.sky.com/help/articles/sky-software-updates

I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile

This message was authored by: MightyQuinn · ‎15 Apr 2024

Hi @Dawn44 Subscribing to UHD is a good start, while you are ordering this tell them you need a UHD box.

This message was authored by: Dawn44 · ‎16 Apr 2024

Thank you - I've just done that and you are correct I have 32C00A. I'll contact Sky. Thanks

Discussion topic: How do I get a Sky Q box that supports 4K

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