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Discussion topic: How do I get Sky Q remote to access Q menu automatically on Sky glass TV?

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This message was authored by Gazro This message was authored by: Gazro

How do I get Sky Q remote to access Q menu automatically on Sky glass TV?

I just went back to SKY Q but have kept my Sky glass tv, however to access the sky q menu I now need to scroll down and select HDMI inputs using the Sky glass TV remote. I have gone through all the help on here and Sky and can't find a solution to this, any ideas? It is annoying having to use 2 separate remote controls

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This message was authored by mikealanr This message was authored by: mikealanr

Re: How do I get Sky Q remote to access Q menu automatically on Sky glass TV?

Posted by a Superuser, not a Sky employee. Find out more

Hi @Gazro 

 

Have you followed the steps here: https://www.sky.com/help/articles/connect-q-to-glass

 

As per step 5: Turning on HDMI CEC control on your Q box should turn your TV on and set it to the correct input.

 

MikeAlanR

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65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
Gazro
Topic Author
This message was authored by Gazro This message was authored by: Gazro

Re: How do I get Sky Q remote to access Q menu automatically on Sky glass TV?

Hi MikeAlanR

 

Yes I tried this, although my Q box is not a new one I followed the steps and hdmi is switched on, it seems that the Sky glass to is not compatible which seems rather short sighted in the least

This message was authored by Exiled-in-HH This message was authored by: Exiled-in-HH

Re: How do I get Sky Q remote to access Q menu automatically on Sky glass TV?

So... with both Sky Glass and Sky Q in standby... when you activate the Sky Q box the Sky Glass doesn't activate?

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Gazro
Topic Author
This message was authored by Gazro This message was authored by: Gazro

Re: How do I get Sky Q remote to access Q menu automatically on Sky glass TV?

Hi

 

yes the sky q remote activates the skyglass to howver to get to the Q menu I need to scroll down and select hdmi thus requiring 2 remotes at all times

This message was authored by Exiled-in-HH This message was authored by: Exiled-in-HH

Re: How do I get Sky Q remote to access Q menu automatically on Sky glass TV?

Is the Sky Q box activated?

 

To clarify... Are both the Sky Glass TV and Sky Q box in standby when you activate the Sky Q box with the Sky Q remote?

 

Does the Sky Q box activate first then the Sky Glass TV activates?

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Gazro
Topic Author
This message was authored by Gazro This message was authored by: Gazro

Re: How do I get Sky Q remote to access Q menu automatically on Sky glass TV?

Yes to all of the above

This message was authored by Exiled-in-HH This message was authored by: Exiled-in-HH

Re: How do I get Sky Q remote to access Q menu automatically on Sky glass TV?

If the power is switched off and the plug for the Sky Q box pulled out ... does the standby button the Sky Q box remote activate the Sky Glass TV?

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Gazro
Topic Author
This message was authored by Gazro This message was authored by: Gazro

Re: How do I get Sky Q remote to access Q menu automatically on Sky glass TV?

Yes using a long 3 second hold

This message was authored by Exiled-in-HH This message was authored by: Exiled-in-HH

Re: How do I get Sky Q remote to access Q menu automatically on Sky glass TV?

Interesting so CEC from the the Sky Q box is turning on the Sky GlassTV... but the Sky Glass TV is switch off the HDMI connection🤔

 

Is wifi switched off on the Sky Glass TV and there is no Ethernet cable attached to the Sky Glass TV and no aerial cable attached to the Sky Glass TV?

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Gazro
Topic Author
This message was authored by Gazro This message was authored by: Gazro

Re: How do I get Sky Q remote to access Q menu automatically on Sky glass TV?

Wi-Fi is on the Sky glass but no Ethernet or aerial 

This message was authored by Exiled-in-HH This message was authored by: Exiled-in-HH

Re: How do I get Sky Q remote to access Q menu automatically on Sky glass TV?

Turn the wifi off so the Sky Glass TV is just a monitor attached to the Sky Q box🤔

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Gazro
Topic Author
This message was authored by Gazro This message was authored by: Gazro

Re: How do I get Sky Q remote to access Q menu automatically on Sky glass TV?

Tried that and now the TV starts with the message no Wi-Fi get me connected and no other options

This message was authored by Exiled-in-HH This message was authored by: Exiled-in-HH

Re: How do I get Sky Q remote to access Q menu automatically on Sky glass TV?

Is that message coming from the TV or is it the Sky Q box.... you do have the Sky Q box connected to the internet?

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Gazro
Topic Author
This message was authored by Gazro This message was authored by: Gazro

Re: How do I get Sky Q remote to access Q menu automatically on Sky glass TV?

Amazing I have managed to resolve the issue, I was using a non provided hdmi cable, I put in the original cable and the setup starts hdmi automatically!

 

Sorry to waste any of your time but appreciate your help 

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