How do I get Sky Q remote to access Q menu automatically on Sky glass TV?

[Gazro]

I just went back to SKY Q but have kept my Sky glass tv, however to access the sky q menu I now need to scroll down and select HDMI inputs using the Sky glass TV remote. I have gone through all the help on here and Sky and can't find a solution to this, any ideas? It is annoying having to use 2 separate remote controls

[mikealanr]

Hi @Gazro 

Have you followed the steps here: https://www.sky.com/help/articles/connect-q-to-glass

As per step 5: Turning on HDMI CEC control on your Q box should turn your TV on and set it to the correct input.

MikeAlanR

[Gazro]

Hi MikeAlanR

Yes I tried this, although my Q box is not a new one I followed the steps and hdmi is switched on, it seems that the Sky glass to is not compatible which seems rather short sighted in the least

[Exiled-in-HH]

So... with both Sky Glass and Sky Q in standby... when you activate the Sky Q box the Sky Glass doesn't activate?

[Gazro]

Hi

yes the sky q remote activates the skyglass to howver to get to the Q menu I need to scroll down and select hdmi thus requiring 2 remotes at all times

[Exiled-in-HH]

Is the Sky Q box activated?

To clarify... Are both the Sky Glass TV and Sky Q box in standby when you activate the Sky Q box with the Sky Q remote?

Does the Sky Q box activate first then the Sky Glass TV activates?

[Gazro]

Yes to all of the above

[Exiled-in-HH]

If the power is switched off and the plug for the Sky Q box pulled out ... does the standby button the Sky Q box remote activate the Sky Glass TV?

[Gazro]

Yes using a long 3 second hold

[Exiled-in-HH]

Interesting so CEC from the the Sky Q box is turning on the Sky GlassTV... but the Sky Glass TV is switch off the HDMI connection🤔

Is wifi switched off on the Sky Glass TV and there is no Ethernet cable attached to the Sky Glass TV and no aerial cable attached to the Sky Glass TV?

[Gazro]

Wi-Fi is on the Sky glass but no Ethernet or aerial 

[Exiled-in-HH]

Turn the wifi off so the Sky Glass TV is just a monitor attached to the Sky Q box🤔

[Gazro]

Tried that and now the TV starts with the message no Wi-Fi get me connected and no other options

[Exiled-in-HH]

Is that message coming from the TV or is it the Sky Q box.... you do have the Sky Q box connected to the internet?

[Gazro]

Amazing I have managed to resolve the issue, I was using a non provided hdmi cable, I put in the original cable and the setup starts hdmi automatically!

Sorry to waste any of your time but appreciate your help