How can i add itvx to my sky q ??

[Steven+5757]

Just had SkyQ installed and realised I'm missing ITVX and Channels 4&5...how can I add those apps please??

[oldfella]

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@Steven+5757 wrote:

Just had SkyQ installed and realised I'm missing ITVX and Channels 4&5...how can I add those apps please??

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Hi @Steven+5757 

First make sure that your Q box is on the latest Software.

https://www.sky.com/help/articles/updating-sky-box-software-sky-q 

[nigea99]

hi @Steven+5757 

Please see this link for updating the Software & Apps

Software/Apps Update 

The latest software is Q220 but I think it has not 100% been rolled to every box so  there is a possibility it will be Q210 which should be OK

Please note you should get ITV X but ALL4 & My5 are not available on SKY Q 

[Steven+5757]

Thank you...I definitely have new version of software installed but still no ITVX...after updating...I'll call Sky over weekend to see what they say....

[oldfella]

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@Steven+5757 wrote:

Thank you...I definitely have new version of software installed but still no ITVX...after updating...I'll call Sky over weekend to see what they say....

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Hi @Steven+5757 

Did you try a box reboot

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

[nigea99]

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@Steven+5757 wrote:

Thank you...I definitely have new version of software installed but still no ITVX...after updating...I'll call Sky over weekend to see what they say....

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did you also go through the step to initiate a refresh of the Apps ?

[Steven+5757]

Thanks for replying...as skyq system is new to me....how do I refresh the apps?

Tia

[oldfella]

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@Steven+5757 wrote:

Thanks for replying...as skyq system is new to me....how do I refresh the apps?

Tia

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Hi @Steven+5757 

Have you tried refreshing the Apps in the Hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Select Apps 
then highlight Refresh all Apps on this box.
You'll see a message that says, 'Your apps are being refreshed'. This will stay on screen until you press Dismiss to return to normal viewing
It’s recommended waiting at least 5 minutes before doing so.

Refresh Apps can take up to 24 hrs to complete .

[nigea99]

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@Steven+5757 wrote:

Thanks for replying...as skyq system is new to me....how do I refresh the apps?

Tia

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@oldfella has replied but it was all in the link I gave

[Steven+5757]

Thank you...apps refreshed and I have itvx....thank you