How can I set up my skyq remote it's not tuned in

[Tez4]

Software update and the remote won't work the. Skyq one

[nigea99]

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@Tez4 wrote:

Software update and the remote won't work the. Skyq one

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hi @Tez4 

Please can you fully explain your problem as it is not clear

I fyou are seeing a prompt n the svreen asking you to update the siftware then this is highly likely to be the TV software & not SKY Q and needs your TV's own remote to action it

[Tez4]

I got in touch with the team at netflix and thought my sky box they reset Netflix but after that my remote with the blue button will not work, I know it's a different code as they engineer set it up last time 

[nigea99]

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@Tez4 wrote:

I got in touch with the team at netflix and thought my sky box they reset Netflix but after that my remote with the blue button will not work, I know it's a different code as they engineer set it up last time 

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May I suggest you try a reset of your remote:

Press & Hold the 7 & 9 until the remote's light (red LED above the SKY logo button) flashes 4 times

Then press 1 & 3 together to go through to re-pair with the box and your TV - make sure it has line of sight of the box as until it is paired it uses Infrared

https://www.sky.com/help/diagnostics/sky-q-remotes/setting-up-remote

[Tez4]

• Thanks ill try this later cheers