House flood sky Q and wiring

[YBlan]

I've been trying to get through following a flood in my house where my living room has been under water since Saturday night Sunday.   Wiring all under water.   Had to switch off electricity and move out.

when I called to advise they are offering me a new account for another 18 months.  That's not what I want I need to get advice from them on what they can do.  

Has anyone else been in this situation?

im still waiting on the insurance assessors getting in touch as everything is

ruined😢😢😢

I am a vulnerable adult with complex health issues and don't know when I will be able to return to my home but am still paying for my services from SkY.  

please help! 

[GD1]

@YBlan  As far as we know Sky won't suspend the account.  You can still use Sky Go away from the home.

As for the damaged Q box you'll need to claim off the insurance for that as it is loaned equipment.

[PandJ2020 · Accepted solution]

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@YBlan wrote:

when I called to advise they are offering me a new account for another 18 months.  That's not what I want I need to get advice from them on what they can do.  

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That's not particularly helpful is it!

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im still waiting on the insurance assessors getting in touch as everything is

ruined😢😢😢

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You do not own the Q hardware - so you are potentially liable for replacement costs if the insurance doesn't cover it.

...but am still paying for my services from SkY.  

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If you are subject to a current minimum term then you cannot cancel and have to continue paying unless Sky agree to cancel.  Given the extreme circumstances you'd hope they'd be more understanding instead of try to sell you something!

Call again or make a complaint.  https://www.sky.com/help/articles/how-to-make-a-complaint

[Daniel0210]

@YBlan 

Longer term, with your health issues it may be worth you registering with the Sky Accessibility Team who may be able to help you now or in the future. Once registered there are also different methods of communication with this team
https://www.skyaccessibility.sky/