Home move not possible to start with former Staff account

[Atila]

Used to work for Sky, still got the free package till May 2025. Need to set up home move , account keep telling me to clear the belance. Balance is Zero, nothing to clear. Anyone have direct number to staff accounts or best number for these issues ?

[Daniel0210 · Accepted solution]

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@Atila wrote:
Anyone have direct number to staff accounts or best number for these issues ?

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@Atila 

The staff number can't be provided here for obvious reasons. If you no longer have it, or access to it you can use the general number.

You can call Sky free by dialling 150 from a Sky Talk landline or a Sky Mobile, alternatively you can use:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a dedicated ROI number.
(The forum doesn’t allow us to type the numbers in full).