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Discussion topic: Home move not possible to start with former Staff account

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This message was authored by Atila This message was authored by: Atila

Home move not possible to start with former Staff account

Used to work for Sky, still got the free package till May 2025. Need to set up home move , account keep telling me to clear the belance. Balance is Zero, nothing to clear. Anyone have direct number to staff accounts or best number for these issues ?


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This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: Home move not possible to start with former Staff account

Posted by a Superuser, not a Sky employee. Find out more

@Atila wrote:
Anyone have direct number to staff accounts or best number for these issues ?

@Atila 

The staff number can't be provided here for obvious reasons. If you no longer have it, or access to it you can use the general number.


You can call Sky free by dialling 150 from a Sky Talk landline or a Sky Mobile, alternatively you can use:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a dedicated ROI number.
(The forum doesn’t allow us to type the numbers in full).


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
INFORMATION FOR SKY+ USERS: From 29th October 2024 you will no longer be able to pair your viewing card to a Sky+/Sky+HD box that the card is not already paired to, so if your Sky box fails you can’t replace it and you'll need to move to either Sky Q, Sky Glass or Sky Stream to access Sky content

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This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: Home move not possible to start with former Staff account

Posted by a Superuser, not a Sky employee. Find out more

@Atila wrote:
Anyone have direct number to staff accounts or best number for these issues ?

@Atila 

The staff number can't be provided here for obvious reasons. If you no longer have it, or access to it you can use the general number.


You can call Sky free by dialling 150 from a Sky Talk landline or a Sky Mobile, alternatively you can use:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a dedicated ROI number.
(The forum doesn’t allow us to type the numbers in full).


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
INFORMATION FOR SKY+ USERS: From 29th October 2024 you will no longer be able to pair your viewing card to a Sky+/Sky+HD box that the card is not already paired to, so if your Sky box fails you can’t replace it and you'll need to move to either Sky Q, Sky Glass or Sky Stream to access Sky content
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