Hi, when I go to recordings, and put my pin in to watch a programme I either get a blue screen. Or .

[Sooty]

Hi, when I go to recordings, and put my pin in to watch a programme. I get a blue screen or the play button either way nothing happens. 

Any advice, thanks in advance. 

[Lisa-P1987]

Hi there @Sooty , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

Thanks for chatting to us @Sooty . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks