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Discussion topic: Hi we have been renovating our house and our drop wire has been damaged, can we get a new one

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Wendy+strutton
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Hi we have been renovating our house and our drop wire has been damaged, can we get a new one

‎05 Jul 2023 03:56 PM

Hi we are renovating our house and our drop wire has been damaged, is it possible to get a new one sent out please 

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Invisiblename
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This message was authored by Invisiblename This message was authored by: Invisiblename

Re: Hi we have been renovating our house and our drop wire has been damaged, can we get a new one

‎05 Jul 2023 03:57 PM

Posted by a Superuser, not a Sky employee. Find out more
@Wendy+strutton wrote:

Hi we are renovating our house and our drop wire has been damaged, is it possible to get a new one sent out please 

Sorry, but what do you mean by 'drop wire'?

 

I am just another Sky customer!
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Skull+Treaty
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Re: Hi we have been renovating our house and our drop wire has been damaged, can we get a new one

‎05 Jul 2023 04:07 PM

Posted by a Superuser, not a Sky employee. Find out more
@Wendy+strutton wrote:

Hi we are renovating our house and our drop wire has been damaged, is it possible to get a new one sent out please 

@Wendy+strutton 

You'll need to call Sky so they can raise the issue with Openreach if you're referring to the broadband drop wire. 

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"Sometimes, the only choices you have are bad ones, but you still have to choose"
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Wendy+strutton
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This message was authored by Wendy+strutton This message was authored by: Wendy+strutton

Re: Hi we have been renovating our house and our drop wire has been damaged, can we get a new one

‎05 Jul 2023 04:54 PM

I've been trying to call but can't seem to get to talk to anyone 

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Daniel0210
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Re: Hi we have been renovating our house and our drop wire has been damaged, can we get a new one

‎05 Jul 2023 04:57 PM

Posted by a Superuser, not a Sky employee. Find out more

@Wendy+strutton 

What's happening when you call? 


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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