Hi, we can get some sky sports channels but some of them are saying there is a fault with the signal

[Michelle701]

We can get some sports channels but some of them won't load and we get a message saying there is an issue with the signal. We've unplugged everything and waited a few minutes before plugging back in but the issue remains, anyone have any ideas? 

[Daniel0210]

@Michelle701 
”No signal” tends to be a message from your TV (in which case check the cables going to the TV).

A “no satellite signal” message relates to your Sky box.

Whenever a “no satellite signal” message is displayed firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Also check out the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish (it’s not something that will necessarily be visible to the naked eye and could only affect one or two channels). If you’re on a communal dish you may initially need to liaise with your landlord or building management company.

[oldfella · Accepted solution]

---

@Michelle701 wrote:

We can get some sports channels but some of them won't load and we get a message saying there is an issue with the signal. We've unplugged everything and waited a few minutes before plugging back in but the issue remains, anyone have any ideas? 

---

Hi @Michelle701 

Your dish may be slightly misaligned.  That's unless you are experiencing loss of signal due to cloud cover or snow.

If it is clear skies

Work through the following link and if you cannot solve your issue it will lead to booking a Engineer.
Alternately, if you are on a Communal Dish you will need to contact your Landlord or Management company.
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q.