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Discussion topic: Hi team, my sky Q tv isn't working properly from one week it's showing no satellite signal error mes

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This message was authored by Kooshul This message was authored by: Kooshul

Hi team, my sky Q tv isn't working properly from one week it's showing no satellite signal error mes

Hi team, my sky Q tv isn't working properly from one week it's showing no satellite signal error message and then a broken and distorted picture.

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This message was authored by GD1 This message was authored by: GD1

Re: Hi team, my sky Q tv isn't working properly from one week it's showing no satellite signal error

Posted by a Superuser, not a Sky employee. Find out more

@Kooshul  If you've tried a rebooto and this doesn't resolve the issue you'll need to call Sky to book an engineer.

 

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by lettice This message was authored by: lettice

Re: Hi team, my sky Q tv isn't working properly from one week it's showing no satellite signal error

Posted by a Superuser, not a Sky employee. Find out more

Follow the advice laid out in this Sky help article first snd if at the end your problem still exists there is the ability to book an enginner visit via an online link.
Link to follow;
Sky Help | Sky.com

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Sky Community Superuser
Sky Stream (2 pucks), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
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