Hi sky I have 2 mini boxes and can only watch 1

[Laurzr81]

Hi sky I have 2 mini boxes for multi room but can only watch 1 at a time can this be fixed?

[TimmyBGood]

@Laurzr81 

If you have the original (non-UHD) 1TB main Sky Q box then that's expected behavior.

You'd need to get this swapped for a current Q box: either a refurbished UHD 2TB or the current UHD 1TB.

Note that the v1 2TB can do UHD but not HDR.

[nigea99]

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@Laurzr81 wrote:

Hi sky I have 2 mini boxes for multi room but can only watch 1 at a time can this be fixed?

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hi @Laurzr81 

if you have one of the older 1TB non UHD main boxes then unfortunately it does only support one active minis - all others support a max of 2.

To check look in

Home - Settings - System Info - Hardware Version

If it is 32Cxxx then you have this older 1TB non-UHD Box

If you have one of these you can upgrade but SKY will probably charge an upgrade fee (they seem to charging £99 - even though in the past they have charged less for Self installs)