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Discussion topic: Hi, power cut yesterday now sky q won’t connect to sky broadband

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This message was authored by M3jack This message was authored by: M3jack

Hi, power cut yesterday now sky q won’t connect to sky broadband

Hi, power cut yesterday now sky q won't connect to the broadband, I have tried resetting both router and sky, pressing wps but nothing happens, also tried manually entering password 

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This message was authored by oldfella This message was authored by: oldfella

Re: Hi, power cut yesterday now sky q won’t connect to sky broadband

Posted by a Superuser, not a Sky employee. Find out more

@M3jack wrote:

Hi, power cut yesterday now sky q won't connect to the broadband, I have tried resetting both router and sky, pressing wps but nothing happens, also tried manually entering password 


Hi @M3jack 

WPS can only be used with Sky Broadband.

If on Sky broadband first reset your broadband router by holding Reset on the back until the power light flashes green (about 10 seconds). Don't unplug or switch off your router while it resets. The power light will go green when it's done.
If on 3rd party broadband and your router does not have a reset button, reboot it by disconnecting the power lead for 30 secs and then reconnecting.
Wait until the router is completely back and running and then try a Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router. Even if reset is not listed there is still an option to connect by WiFi to Sky or 3rd party router
If you are on Sky Broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.
if you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.

M3jack
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This message was authored by M3jack This message was authored by: M3jack

Re: Hi, power cut yesterday now sky q won’t connect to sky broadband

Thanks, Managed to reset, there was a software update and my recordings had taken up 96% of disc space, lowered it to 70%, did software update and connected afterwards 

This message was authored by Invisiblename This message was authored by: Invisiblename

Re: Hi, power cut yesterday now sky q won’t connect to sky broadband

Posted by a Superuser, not a Sky employee. Find out more

@M3jack wrote:

Thanks, Managed to reset, there was a software update and my recordings had taken up 96% of disc space, lowered it to 70%, did software update and connected afterwards 


70%??!!  Blimey, you don't believe in deleting anything, do you!

I am just another Sky customer!
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