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Discussion topic: Hi my skybox is making a noise like a fan

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This message was authored by Bubble14 This message was authored by: Bubble14

Hi my skybox is making a noise like a fan

My skybox is sounding like a fan 


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This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: Hi my skybox is making a noise like a fan

Posted by a Superuser, not a Sky employee. Find out more

@Bubble14 

Is the main box in a well ventilated spot? 


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

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This message was authored by Chodley This message was authored by: Chodley

Re: Hi my skybox is making a noise like a fan

Posted by a Superuser, not a Sky employee. Find out more

It is a fan

 

Have you tried powering it down completely and restarting?

This message was authored by oldfella This message was authored by: oldfella

Re: Hi my skybox is making a noise like a fan

Posted by a Superuser, not a Sky employee. Find out more

@Bubble14 wrote:

My skybox is sounding like a fan. Bubble14


hi @Bubble14 
Try rebooting it. It will restart with high fan speed briefly.

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Bubble14
Topic Author
This message was authored by Bubble14 This message was authored by: Bubble14

Re: Hi my skybox is making a noise like a fan

My skybox is making a noise like a fan I've tried the answers but my tv is showing no signal 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Hi my skybox is making a noise like a fan

Posted by a Superuser, not a Sky employee. Find out more

@Bubble14 wrote:

but my tv is showing no signal 


@Bubble14 
”No signal” tends to be a message from your TV. A “no satellite signal” message relates to your Sky box. 


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Bubble14
Topic Author
This message was authored by Bubble14 This message was authored by: Bubble14

Re: Hi my skybox is making a noise like a fan

My skybox is still making a noise like a fan I've tried the answers i was given

This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: Hi my skybox is making a noise like a fan

Posted by a Superuser, not a Sky employee. Find out more

@Bubble14 

Is the main box in a well ventilated spot? 


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Bubble14
Topic Author
This message was authored by Bubble14 This message was authored by: Bubble14

Re: Hi my skybox is making a noise like a fan

Yes where it always has been 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Hi my skybox is making a noise like a fan

Posted by a Superuser, not a Sky employee. Find out more

@Bubble14 

If the box is making more noise than normal, make sure it's not placed on a carpet or in an enclosed cabinet. Allow sufficient space around it. Don't put it on top of or underneath other electrical devices. If your box is positioned correctly and it's still too noisy, there might be a problem with it and you'll need to contact Sky who may arrange an engineer or a box swap. 


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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