Hi my sky q box has a red light and a flashing blue light it wont let me switch it on

[Benson2479]

My sky q box has a red light and flashing blue light and won't switch on I have unplugged it at the mains I have tried everything can someone help

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Chodley]

Normally pulling the power fixes this but if it happens repeatedly you might need a new box.

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.