Hi my mini box is now saying Maximum number of sky mini boxes already in use.

[Nick+ups]

Hi my sky mini box is saying maximum number of sky Q mini boxes in use it's never done this before and there is nothing different to any other night? Can anyone help? 

[PandJ2020]

How many mini's are you trying to run concurrently?

[oldfella]

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@Nick+ups wrote:

Hi my sky mini box is saying maximum number of sky Q mini boxes in use it's never done this before and there is nothing different to any other night? Can anyone help? 

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Hi @Nick+ups 

You can have up to four minis installed on loan each subject to a one off upfront charge and all under by one single Q monthly Multiscreen subscription
However only two minis can be used simultaneously on all 2 TB boxes and the 1 TB UHD Main boxes to watch Sky Q content.
The original 1 TB non UHD box (32Cxxx) only permits the use of one mini at a time.
If Sky Apps are already being used on some of the minis these will not normally be counted as in Q use and therefore can be used in addition to the above limits.
See the following link for the Versions of main Q box referred to above.
https://www.sky.com/help/articles/sky-software-updates.

[nigea99]

hi @Nick+ups 

May I suggest a  power down restart your main SKY Q box :

Use the remote to place it into standby mode
Then remove the power to it (either switch off at mains or remove the power plug)
Wait at least 30s
Then re-apply the power & wait for it to fully restart - this may take a few minutes.

Once the main box is restarted do the same power down on each of the mini boxes.

[Mark_Jabez]

Hi @Nick+ups 

you can use 2 min boxes at the same time only if you have a UHD box (Not a NON HDR UHD Box thoe)
If you have a regular box like the SKY Q 1TB or Sky Q 2TB box- You can watch 1 mini box,
However you can acces the other apps like netflix or other apps on the other mini boxes. 

[oldfella]

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@Mark_Jabez wrote:

Hi @Nick+ups 

you can use 2 min boxes at the same time only if you have a UHD box (Not a NON HDR UHD Box thoe)
If you have a regular box like the SKY Q 1TB or Sky Q 2TB box- You can watch 1 mini box,
However you can acces the other apps like netflix or other apps on the other mini boxes. 

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Not quite correct @Mark_Jabez 

All 2 TB boxes will support 2 minis simultaneously.