Hi my Q box is not workingand Freeze between 9pm 10pm

[Kajal2030]

Pl help.Q box is dead during  between  9pm.10pm pl need engineering  to shot  the problem 

[Padam_Padam]

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@Kajal2030 wrote:

Pl help.Q box is dead during  between  9pm.10pm pl need engineering  to shot  the problem 

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Are you saying your Q box dies for an hour every night? Does it shut down completely? Is there a power supply issue? Have you tried rebooting the box by turning it off at the wall for a minute or two then powering it back on?

[Kajal2030]

Hi still my QBox is not working still freeze between 9to10pm ?Yes I it shut down completely  I have try everything   .eg checked no power issue. I tried rebooting the Q box on/off and the plugs on the wall..  This has been happing  since last week .and Yesterday it was 3 times freezes pl Sky send yr engineer to fix the matter or I have to go further for compliant or move to  another provider.  Thank u   

[Daniel0210]

@Kajal2030 
In case you aren’t aware this is a customer to customer forum and you’re not contacting Sky Customer Services by posting on here. You will have to contact Sky to arrange an engineer visit.