Hi i have no signal on tv due to my house being hit by lightning last Friday my sky box isn't workin

[DW02]

Hi My house was hit by lightning last Friday and my sky box isn't on there's no light on and I think it has damaged the cable outside of my house.the lightning came down the phone line and blew the socket off the wall it damaged the router which I received a new one yesterday  so I have no Internet connection I would like an engineer out if possible before Tuesday as I due to go  on holiday than you.

[Quoman7]

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@DW02 wrote:

Hi My house was hit by lightning last Friday and my sky box isn't on there's no light on and I think it has damaged the cable outside of my house.the lightning came down the phone line and blew the socket off the wall it damaged the router which I received a new one yesterday  so I have no Internet connection I would like an engineer out if possible before Tuesday as I due to go  on holiday than you.

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Hi @DW02 This is a customer only community you are not talking directly to SKY, you will need to call SKY and talk to an advisor about booking an engineer visit

[Quoman7]

@DW02 I will escalate this to our community chat for you. Please look out for an email or blue chat bubble.

[Lisa-P1987]

Thanks for escalating this. We’ve sent @DW02 an invite to chat.

[Mr+Flibbles+86]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks