15 Apr 2024 12:41 PM
Hi had a new media wall fitted now sky Q box is behind the false wall and I can’t get it to work I thought the signal from the remote was Bluetooth and not infrared
15 Apr 2024 12:52 PM
Posted by a Superuser, not a Sky employee. Find out more
@Williecl wrote:
Hi had a new media wall fitted now sky Q box is behind the false wall and I can’t get it to work I thought the signal from the remote was Bluetooth and not infrared
Hi @Williecl
It is Bluetooth when correctly paired.
However to pair it does need line of sight.
With the Q box on with green led try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times. (This sets the remote to infrared mode). Next step needs line of sight to Qbox.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair.
15 Apr 2024 05:51 PM
Hi thanks for the reply I followed those steps still never worked I need to pull the tv out and go right close to the box
15 Apr 2024 06:06 PM - last edited: 15 Apr 2024 06:09 PM
Posted by a Superuser, not a Sky employee. Find out more15 Apr 2024 06:56 PM
I would get one of these to mitigate against issues like this again in the future.
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