Hi, for the past week or so we have had difficulty accessing the apps on sky TV we are constantly ge

[ABOJ]

Hi, for the last week,or  so we have had difficulty accessing apps on sky TV. There is a message coming up to say that there is a technical issue and that we are unable to access the apps. The Internet also seems to be dropping in and out on sky, however, broadband and Internet is working fine with other devices in the house. 

[Greenfingers001]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know, so we can re-escalate this for you. Thanks.

[ABOJ]

Hi, ,we have had difficulty accessing apps on sky TV. There is a message coming up to say that there is a technical issue and that we are unable to access the apps. The Internet also seems to be dropping in and out on sky, however, broadband and Internet is working fine with other devices in the house. 

[GD1]

@ABOJ  I've e-escalated your post via the community chat. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.  Please be aware that if no response within the 48 hours after the chat bubble is present the chat will be cloased again.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

[Invisiblename]

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@ABOJ wrote:

Hi, ,we have had difficulty accessing apps on sky TV. There is a message coming up to say that there is a technical issue and that we are unable to access the apps. The Internet also seems to be dropping in and out on sky, however, broadband and Internet is working fine with other devices in the house. 

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Have you tried restarting your internet router?

[Addie15]

Hi there! Thank you for escalating this. We have sent ABOJ an invite.

[Addie15]

Update-We are closing session now after not receiving further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.