Hi am a diamond member on sky vip and it’s offering paramount + free for a year I had to sign up

[Lizannc]

Hi am a diamond member  in sky vip and in the app their was a  a offer of paramount + free for a year so  signed up and it's saying it's redeemed  but can't get on to paramount they are saying I don't have a subscription  but I do have an account  phoned sky was moved from one person to anothe none from department s I wanted and their saying theirs no  such offer on and trying to sell me movies   Will attach a screen shot 

 

[SKY1992bf]

@Lizannc  normally A subscription to sky cinema is a prerequisite to getting free paramount plus 

[Lizannc]

Normally but this is just for paramount you have to subscribe to paramount and put in bank details  and the year is free  

 

[Nicssky]

I'm having the same problem. It wouldn't accept my debit card so I chose PayPal. Was told to close the browser window after putting through the PayPal then cycled back to the beginning again !

[Lizannc]

I'll try that but no help at all from sky was basically   in no uncertain terms  from 3 different people that deal wasn't on my vip  account and just tried to sell me  cinema  fed up going on to sky and all they do is try to sell you glass or something been a customer for 20 yrs  seriously thinking of cancelling it 

[Mekhi123]

Hi @Lizannc , I've had the same issue....did you manage to find a solution? 

[Anonymous]

I've had the same issue.  Sky staff insist it's linked to Cinema but the offer definitely doesn't say that.  Normal struggle trying to get to speak to Sky staff who are usually clueless .  Pretty annoyed tbh.  Sky don't seem to value their loyal customers (23years).  Seriously considering leaving. 

[Lizannc]

Hi I went on to cancellation and  told them I wanted to cancel they sorted it out for me told them I didn't want to speak  to sales people I wanted customer service  people  

[Mekhi123]

I ended up liasing with Paramount+ directly, who were very quick to respond, and as of today, just  resolved my issue successfully. It may be worth going through them rather than Sky? 

[Frank1962]

Not if you are a diamond member, I have free Paramount Plus without Cinema.

[Frank1962]

I had a similar problem, I started the process in the browser in the Sky app and after putting in the bank details it doesn't complete. I used the normal browser on my phone instead and this worked, but it was a few months agou and I can't quite remember all the details.

[John38]

I too have that signed up and nothing.  Telephoned Sky and I too was passed about with the result that someone would call me back and they never have.  Yet another disappointment from Sky advisors.  For a company dealing in communication there appears to be a lack of it with regards to the paying custome issues.

[Chodley]

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@John38 wrote:

I too have that signed up and nothing.  Telephoned Sky and I too was passed about with the result that someone would call me back and they never have.  Yet another disappointment from Sky advisors.  For a company dealing in communication there appears to be a lack of it with regards to the paying custome issues.

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Did you read the post above which said Paramount sorted it for someone?