Hi Sky has supplied me with boxes to return your sky q boxes but my contract doesn't expire until De

[DougMelvin]

I received a package from sky asking me to pack the sky q boxes we are currently using & are in contract with Sky until December 2024, can you explain to me why I'm receiving an email from Sky saying that if I don't return your equipment then you shall bill me for these items, an explanation regarding this would be much appreciated 

[caesarome]

@DougMelvin 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Greenfingers001 · Accepted solution]

Thanks for escalating this. We’ve sent @DougMelvin an invite to chat.

[Tom-W19]

Hi @DougMelvin 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.