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Message posted on ‎30 Jul 2024 02:27 PM

Hi Sky, I have a new Sky Q box and when I have finished viewing a recording and wish to delete it I

Hi Sky, I have a new Sky Q box and when I have finished viewing a recording and wish to delete it I get message "This item is currently being watched and cannot be deleted right now". This comes up even though stopped watching the programme. What am I don't wrong how can I delete when finished watching? Thanks.

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Message posted on ‎30 Jul 2024 05:03 PM

Re: Hi Sky, I have a new Sky Q box and when I have finished viewing a recording and wish to delete i

Posted by a Superuser, not a Sky employee. Find out more
@BillGrief wrote:

Hi Sky, I have a new Sky Q box and when I have finished viewing a recording and wish to delete it I get message "This item is currently being watched and cannot be deleted right now". This comes up even though stopped watching the programme. What am I don't wrong how can I delete when finished watching? Thanks.

@BillGrief when the recording is finished have you pressed the dismiss button (aka the back button) the one to the left of the home button 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile

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Confetti Ring
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Superuser
This message was authored by: Laing1 Answer

Message posted on ‎30 Jul 2024 05:03 PM

Re: Hi Sky, I have a new Sky Q box and when I have finished viewing a recording and wish to delete i

Posted by a Superuser, not a Sky employee. Find out more
@BillGrief wrote:

Hi Sky, I have a new Sky Q box and when I have finished viewing a recording and wish to delete it I get message "This item is currently being watched and cannot be deleted right now". This comes up even though stopped watching the programme. What am I don't wrong how can I delete when finished watching? Thanks.

@BillGrief when the recording is finished have you pressed the dismiss button (aka the back button) the one to the left of the home button 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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This message was authored by: BillGrief

Message posted on ‎31 Jul 2024 08:47 AM

Re: Hi Sky, I have a new Sky Q box and when I have finished viewing a recording and wish to delete i

Thank you for your reply and advice. I have tried pressing the "Dismiss" button and it works. Thanks again for you help.

 

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