0

Discussion topic: Hi. My the blue light on my sky box has stopped working

Reply
This message was authored by JessD29 This message was authored by: JessD29

Hi. My the blue light on my sky box has stopped working

The blue light on my sky box has stopped working it's now just showing me standby sky adverts but I can't get into my sky at all 

Reply

All Replies

This message was authored by oldfella This message was authored by: oldfella

Re: Hi. My the blue light on my sky box has stopped working

Posted by a Superuser, not a Sky employee. Find out more

@JessD29 wrote:

The blue light on my sky box has stopped working it's now just showing me standby sky adverts but I can't get into my sky at all 


Hi @JessD29 

Try rebooting your Q box.

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

 

If you had to press the Standby button on the Q box to bring it on,

Try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair.

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion