Hi My skybox keeps restarting after shutting down and the Tv starts.

[rkuks]

Since the last week after shutting the sky Q box, it restarts again and switches on the TV. This happens every time and only can be stopped by pulling the power cord from the Q box. Please help. 

[bob1234]

@rkuksThat should only happen if you hold the on/off button down for too long on the Q remote, check that it is not sticking.

[rkuks]

I am afraid that is not the case.  I have checked and it's still happening. Last night it switched on the whole night. It even restarts even if the tv shuts automatically due to no activity. 

[lettice]

Would suggest repairing your Sky q remote.

Pair the remote as in section 3 of this Sky q help article;

https://www.sky.com/help/articles/fix-remote

[rkuks]

The remote is not the issue. I have removed the battery from both the sky and tv remote. It still switches on.  looks like there is a problem with the q box

[Doc5907]

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@rkuks wrote:

The remote is not the issue. I have removed the battery from both the sky and tv remote. It still switches on.  looks like there is a problem with the q box

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@rkukssounds like you need to call Sky and get an engineer out to have a look where, if they can't resolve the issue, it will be likely a box replacement.

[lettice]

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@rkuks wrote:

The remote is not the issue. I have removed the battery from both the sky and tv remote. It still switches on.  looks like there is a problem with the q box

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We mention checking and repairing the remote, as we have seen others in this community with stuck/repairing remote glitches that have caused similar restarting problems in the past..

[rkuks]

Just talked to a sky engineer. They asked me to change my settings in the preference to active. This seems to have worked. Will however wait to see. 

[rkuks]

The setting suggested by the sky advisor has not worked. Have had to remove the power cable as it keeps restarting.