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Discussion topic: Hi, I’ve got no picture or sound

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This message was authored by Alan180 This message was authored by: Alan180

Hi, I’ve got no picture or sound

Hi, I've got no picture or sound

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This message was authored by oldfella This message was authored by: oldfella

Re: Hi, I’ve got no picture or sound

Posted by a Superuser, not a Sky employee. Find out more

@Alan180 wrote:

Hi, I've got no picture or sound


Hi @Alan180 

Assume the Q box is on with green led?

First make sure that your TV set is switched to the correct HDMI input for your Q box.

Then reboot the Q box.

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

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