Hi I returned sky equipment on 25/10/23 but I keep getting reminders to return. It was my 2nd box

[NikkiR]

Hi returned my second multi room box via post office on 25th October but still receive reminders via text.

I have photo of box and proof of delivery from post office. Please advise what to do next 

[Daniel0210]

@NikkiR 
I’ve escalated your issue to Sky so the Messaging Team may contact you later.

Look out for a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to NikkiR.

[NikkiR]

 

[Daniel0210]

@NikkiR 

You just need to engage on the chat now. Your image was rejected as Sky don't allow images of the Royal Mail tracking or postal receipt on the forum.